Privacy Policy

1. Introduction

VertexBeta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address
• Property Information: Address, property type, energy usage data
• Financial Information: Payment details for project transactions
• Communication Records: Emails, phone calls, and messages exchanged with us
• Website Usage Data: IP address, browser type, pages visited

3. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for our services
• Communicate with you about your project
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Send promotional materials (with your consent)

4. Information Sharing

We may share your information with:

• Service Providers: Subcontractors, equipment suppliers, and partners involved in your project
• Government Agencies: For permits, inspections, and regulatory compliance
• Utility Companies: For grid connection and incentive programs
• Financial Institutions: For financing options you may choose

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under California law (CCPA), you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information
• Non-discrimination for exercising your privacy rights

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

9. SMS & Text Messaging

VertexBeta offers SMS text messaging to customers who explicitly opt in through the Request Quote form on our website. This section describes how we handle mobile phone numbers and SMS consent data.

Opt-in

You may opt in to receive SMS messages from VertexBeta only by checking the dedicated SMS consent box on our Request Quote form and submitting the form. The SMS consent box is unchecked by default and is not required to request a quote. By opting in, you agree to receive SMS appointment reminders, site-survey confirmations, and project updates from VertexBeta at the mobile number you provide. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

Opt-out

You may opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT to any message we send. After opting out you will receive a one-time confirmation and no further messages.

Help

Reply HELP or INFO to any message to receive contact information for support.

What we collect

When you opt in we store: your mobile phone number, the fact that you checked the SMS consent box, the date and time you opted in, and the IP address from which the form was submitted. This record serves as proof of consent for regulatory audits.

How we use SMS data

Mobile phone numbers collected via SMS opt-in are used only to send the categories of messages listed above (appointment reminders, site-survey confirmations, project updates, and customer care replies). We do not use SMS opt-in data for unrelated marketing campaigns.

Sharing of mobile data

Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes. We do not sell mobile phone numbers or SMS opt-in records. We share mobile numbers only with the messaging carrier (Telnyx, Inc.) as needed to deliver the messages you have consented to receive.

Retention

We retain SMS consent records for as long as you remain opted in, plus four years after opt-out, to satisfy TCPA record-keeping obligations. You may request earlier deletion by contacting us at the address in Section 11; deletion of the consent record will terminate your SMS subscription.

Questions

For questions about our SMS program contact us at info@vertexbeta.com or +1 (818) 555-1234.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: